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Frequently Asked Questions

Everything you need to know about ordering from Alloyé.

What is Alloyé jewellery made of?+

All Alloyé pieces are made from stainless steel, sometimes paired with cubic zirconia, freshwater pearls, or kemp stones. Stainless steel is waterproof, tarnish-resistant, and hypoallergenic — it's built to be worn every day, not saved for special occasions.

Can I wear it in the shower or while swimming?+

Yes. Stainless steel won't tarnish or discolor from water. For pieces with pearls or woven cord, we recommend avoiding prolonged soaking to keep them looking their best.

What payment methods do you accept?+

Currently we accept Cash on Delivery only. Online payment via bKash is coming soon.

How long does delivery take?+

Inside Dhaka: 3-5 business days (৳80 delivery fee). Outside Dhaka: 5-7 business days (৳150 delivery fee). See our Shipping page for details.

What is your return policy?+

All sales are final — we don't accept returns or exchanges for change of mind. If your item arrives damaged or incorrect, contact us within 48 hours and we'll make it right. See our Returns page for details.

Do you offer ring resizing?+

Our rings are available in a standard size range shown on each product page. Contact us before ordering if you're unsure of your size.

How do I care for my jewellery?+

Wipe with a soft, dry cloth after wear. Care instructions specific to each piece are listed on its product page.